notifications
location_on
United States - English / 1JPY = 0.0064USD
location_on
United States - English / 1JPY = 0.0064USD

Check Order Details / Cancel an Order

You can check your order details and delivery status from your Order History on My Page.
Please make sure that your order information is correct.

◆Change Order Information

After an order is received, we cannot make any changes to your order content or delivery address.
Please cancel the order and place a new order.
 

◆Cancel an Order

Before an Order is Prepared for Dispatch

After purchase, customers can cancel an order themselves if the order is not yet being prepared for dispatch.
After an order is canceled from My Page, the refund will be processed automatically.

Preparing for Dispatch / Already Dispatched

If the order status is [Preparing Order] or [Dispatched], the period to cancel has already passed.

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