Please note that compensation is not applicable in some cases.

Compensation is not applicable in the following cases:

  • More than 8 days have passed from delivery

  • There is no problem with the item received (the item is delivered as described)

  • There is no problem with the item received, but you are unsatisfied with the product

  • You are unable to provide detailed information pertinent to the compensation

  • In the event of a natural disaster, abnormal weather, planned power outage or other unavoidable circumstances

  • You return an item without prior notice

  • The order is returned for any of the following personal reasons:

    • Item exceeded the holding period at the post office
    • Item was refused by the recipient
    • Address unknown
    • Failure to pay customs fees
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