Change/Cancel an Order

Change Order Information

After an order is received, we cannot make any changes to your order content or delivery address.
Please cancel the order and place a new order.

Cancel an Order

Before an Order is Prepared for Dispatch

After purchase, customers can cancel an order themselves if the order is not yet being prepared for dispatch.
After an order is canceled from My Page, the refund will be processed automatically.

Preparing for Dispatch / Already Dispatched

If the order status is [Preparing Order] or [Dispatched], the period to cancel has already passed.

Return to the User Guide Top Page



User Guide

Shipping Information for Each Region

Check Order Details / Cancel an Order