United States - English / 1JPY = 0.0063USD
United States - English / 1JPY = 0.0063USD

Compensation for Delivered Orders

If you receive a damaged item, you will need to submit photos of the item(s) as well as the cardboard shipping box to our customer support team.
Furthermore, in the case where you need to submit a damage report to the local postal service, you will also be asked to submit together the cardboard shipping box and the protective packing materials inside. Therefore, please do not discard them.

Applicable Orders

  • Missing item(s)
  • Wrong item(s) received
  • Defective/Expired item(s) received
  • Item(s) damaged due to inadequate protective packaging

Compensation Process

  1. Please contact us from the [Contact Us] form on [My Page].
    (Please be sure to include photos of the applicable item(s).)
  2. The seller(s) or DOKODEMO will review the claim.
  3. Once the content of the claim is confirmed by the seller (s) or DOKODEMO, DOKODEMO will issue the compensation.
  • Compensation of defective products is made through the sellers.


  • Cost of merchandise

Refund Methods

  • Original payment method

Please Note:

  • If you choose [original payment method] as your refund method, an alternate refund method may be used for certain reasons such as exceeding the refund period.
Was this information helpful?
Return to the User Guide Top Page



User Guide

Shipping Information for Each Region