We apologize for the inconvenience but if your AFTEE payment has failed please refer to the AFTEE information HERE.
*Please note the page is only available in Traditional Chinese.
What should I do if my AFTEE Payment failed?
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FAQ
Membership/Account
Products
- To Learn More about a Product
- Can I use Japanese appliances & electrical products in my own country ?
- Do electrical appliances/products purchased from DOKODEMO include repair warranties?
- Are the products sold on DOKODEMO genuine and not counterfeit products?
- Can I check where a product is made or manufactured?
- How can I find out when a product will be back in stock?
- Does the product price include Japanese VAT or consumption tax?
- Why is the product description on the website so hard to understand and it doesn't makes sense?
- Why is the product weight on the website and the product weight shown on the package different?
- What Does [Shop Name] Mean?
About Purchasing Class 1 Drugs
Payments
- Payment Error
- How and when do I pay through AFTEE?
- The payment deadline for AFTEE has expired. Can I still pay and how?
- What should I do if my AFTEE Payment failed?
- I used DOKODEMO Points to pay for the order but why it is not shown on the AFTEE payment screen?
- I have already paid but the order is not shown in my order history.
- The payment failed but why was I still charged by my credit card company?
- Is it possible to change the payment method after placing an order?
- I forgot to use my DOKODEMO Points when I placed my order. Can I still use them for my order?
- I added items to the cart, but I cannot place an order or proceed further.
- Not Receiving Emails
- I was charged a different amount than the total shown during checkout.
DOKODEMO Points & Coupons
- Do DOKODEMO Points expire? How long are they valid for?
- When are the Points awarded or credited to my account?
- Is it possible to extend the expiry date of my Points?
- If I used Points to pay for an order and the order is cancelled, what happens to my Points?
- Is it possible to combine the Points from all my accounts or transfer Points between accounts?
- Can I use the same coupon again if my first order was cancelled?
- Is it possible to check my Points & Coupon usage history?
Shipping
- The shipping status has not updated.
- When will my order be dispatched or shipped?
- When will I receive my order?
- Can I specify a delivery method?
- Can my order be delivered to a convenience store for collection?
- Is it possible to specify the delivery date and time?
- The tracking information shows my order has been delivered but I haven't received anything.
- My order was shipped but I am not able to receive the package at the shipping address I provided.
- The order has not been dispatched.
- The order has been shipped but has not been delivered.
- Can my order from different sellers be shipped together in one package?
Customer Service
Other FAQs
- Can an order that I cancelled be undone?
- Why was my order cancelled?
- Is it possible to declare a lower amount on the shipping invoice?
- Do you offer a proxy shipping service or buying service?
- I would like to order a large quantity, can you provide a discount?
- I want to contact custuomer support by phone, do you have a telephone number?
- What should I write in my review?
User Guide
International Shipping
Customs / Duties & Taxes
Shipping Information for Each Region
Ordering
Products
- About Pricing
- About Weight
- Expiration Dates
- Items That May Melt
- Purchasing Class 1 Drugs
- Post-Purchase Warranty for Medical, Beauty, and Other Electrical Products
- Second Hand Goods Condition Ranking
- International Size Guide (Rings & Shoes)
- Disclaimer
- [Important Notice] New Procedure Required to Purchase Designated Abuse Prevention Medicines