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If the issue is not resolved after checking the following, please contact Customer Support.

• Confirm that your email address is registered with us correctly.
• Make sure that it is not in your spam folder.

Please Note:

• If your email address includes @me, @icloud, or @msa.hinet, you may not be able to receive automated DOKODEMO emails. Please change your registered email address from the Change User Information page on My Page.