Customer Support

We offer support to facilitate smooth transactions between our customers and merchants.
If you have any questions, we can contact a merchant on your behalf.


Currently, DOKODEMO is available in English, Japanese, and Chinese (both Simplified and Traditional).
Please refer to each shop's page to confirm the language they can assist you in.

Please Note:

  • Short comments such as, [Not delivered,] or [There's no contact,] may make it difficult for Customer Support to understand and resolve the situation. Please be sure to include a detailed description of your inquiry.
  • To ensure that we can contact you, we require that you have an account in order to contact us.
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