User Guide
Top Searched Keywords
Shipment
Refund
Compensation
Product
Customs
Delivery
Payment
Order
Account
DOKODEMO Points
FAQ
Membership/Account
Products
- To Learn More about a Product
- Can I use Japanese appliances & electrical products in my own country ?
- Do electrical appliances/products purchased from DOKODEMO include repair warranties?
- Are the products sold on DOKODEMO genuine and not counterfeit products?
- Can I check where a product is made or manufactured?
- How can I find out when a product will be back in stock?
- Does the product price include Japanese VAT or consumption tax?
- Why is the product description on the website so hard to understand and it doesn't makes sense?
- Why is the product weight on the website and the product weight shown on the package different?
- What Does [Shop Name] Mean?
About Purchasing Class 1 Drugs
Payments
- Payment Error
- How and when do I pay through AFTEE?
- The payment deadline for AFTEE has expired. Can I still pay and how?
- What should I do if my AFTEE Payment failed?
- I used DOKODEMO Points to pay for the order but why it is not shown on the AFTEE payment screen?
- I have already paid but the order is not shown in my order history.
- The payment failed but why was I still charged by my credit card company?
- Is it possible to change the payment method after placing an order?
- I forgot to use my DOKODEMO Points when I placed my order. Can I still use them for my order?
- I added items to the cart, but I cannot place an order or proceed further.
- Not Receiving Emails
- I was charged a different amount than the total shown during checkout.
DOKODEMO Points & Coupons
- Do DOKODEMO Points expire? How long are they valid for?
- When are the Points awarded or credited to my account?
- Is it possible to extend the expiry date of my Points?
- If I used Points to pay for an order and the order is cancelled, what happens to my Points?
- Is it possible to combine the Points from all my accounts or transfer Points between accounts?
- Can I use the same coupon again if my first order was cancelled?
- Is it possible to check my Points & Coupon usage history?
Shipping
- The shipping status has not updated.
- When will my order be dispatched or shipped?
- When will I receive my order?
- Can I specify a delivery method?
- Can my order be delivered to a convenience store for collection?
- Is it possible to specify the delivery date and time?
- The tracking information shows my order has been delivered but I haven't received anything.
- My order was shipped but I am not able to receive the package at the shipping address I provided.
- The order has not been dispatched.
- The order has been shipped but has not been delivered.
- Can my order from different sellers be shipped together in one package?
Customer Service
Other FAQs
- Can an order that I cancelled be undone?
- Why was my order cancelled?
- Is it possible to declare a lower amount on the shipping invoice?
- Do you offer a proxy shipping service or buying service?
- I would like to order a large quantity, can you provide a discount?
- I want to contact custuomer support by phone, do you have a telephone number?
- What should I write in my review?
User Guide
International Shipping
Customs / Duties & Taxes
Shipping Information for Each Region
Ordering
Products
- About Pricing
- About Weight
- Expiration Dates
- Items That May Melt
- Purchasing Class 1 Drugs
- Post-Purchase Warranty for Medical, Beauty, and Other Electrical Products
- Second Hand Goods Condition Ranking
- International Size Guide (Rings & Shoes)
- Disclaimer
- [Important Notice] New Procedure Required to Purchase Designated Abuse Prevention Medicines
Payments
DOKODEMO Coupons
Compensation
Account Settings
Contact Us
You must sign in to submit an inquiry.
You are not signed in.
Please sign in or create an account.