FAQ
Membership/Account
- Why can't I register for an account?
- Why can't I log in?
- Why can't I verify my email address?
- What payment methods do you accept?
- Why does my credit card need 3D Secure?
- How do I delete my account?
- How do I change the Country / Language / Currency settings?
- How do I unsubscribe to the email newsletters?
- How do I delete an item from my shopping cart?
- I didn't receive an email from DOKODEMO.
Products
- What is the Product Expiration Date?
- Can I use Japanese appliances & electrical products in my own country ?
- Do electrical appliances/products purchased from DOKODEMO include repair warranties?
- Are the products sold on DOKODEMO genuine and not counterfeit products?
- Can I check where a product is made or manufactured?
- How can I find out when a product will be back in stock?
- Does the product price include Japanese VAT or consumption tax?
- Why is the product description on the website so hard to understand and it doesn't makes sense?
- Why is the product weight on the website and the product weight shown on the package different?
- What Does [Shop Name] Mean?
Payments
- There was an error during the payment process.
- How and when do I pay through AFTEE?
- I have not received a payment notification from AFTEE. What should I do?
- The payment deadline for AFTEE has expired. Can I still pay and how?
- What should I do if my AFTEE Payment failed?
- I used DOKODEMO Points to pay for the order but why it is not shown on the AFTEE payment screen?
- I have already paid but why is the order not shown in my order history?
- An error appeared when I tried to process the payment. Why?
- The payment failed but why was I still charged by my credit card company?
- Is it possible to change the payment method after placing an order?
- The order was cancelled but when will I receive the refund?
- I forgot to use my DOKODEMO Points when I placed my order. Can I still use them for my order?
- I added products to my shopping cart but why can't I confirm or pay for the order?
- I didn't receive an order confirmation email.
- I was charged a different amount than the total shown during checkout.
DOKODEMO Points & Coupons
- Do DOKODEMO Points expire? How long are they valid for?
- When are the Points awarded or credited to my account?
- Is it possible to extend the expiry date of my Points?
- If I used Points to pay for an order and the order is cancelled, what happens to my Points?
- Is it possible to combine the Points from all my accounts or transfer Points between accounts?
- Can I use the same coupon again if my first order was cancelled?
- Is it possible to check my Points & Coupon usage history?
Shipping
- The shipping status has not updated.
- When will my order be dispatched or shipped?
- When will I receive my order?
- Is it possible to choose my shipping method?
- Can my order be delivered to a convenience store for collection?
- Is it possible to specify the delivery date and time?
- The tracking information shows my order has been delivered but I haven't received anything.
- My order was shipped but I am not able to receive the package at the shipping address I provided.
- The order has not been dispatched.
- The order has been shipped but has not been delivered.
- Can my order from different sellers be shipped together in one package?
Customer Service
Other FAQs
- Can an order that I cancelled be undone?
- Why was my order cancelled?
- Is it possible to declare a lower amount on the shipping invoice?
- Do you offer a proxy shipping service or buying service?
- I would like to order a large quantity, can you provide a discount?
- I want to contact custuomer support by phone, do you have a telephone number?
User Guide
Management Information
Track Your Order
International Shipping
Customs / Duties & Taxes
Ordering
Check Order Details / Cancel an Order
Shipping Destination
Products
Credit Card
AFTEE
Regarding DOKODEMO Coupons
Compensation
Account Settings
User Preferences
Contact Us
You must sign in to submit an inquiry.
You are not signed in.
Please sign in or create an account.