DOKODEMO International Shipping and Fees

DOKODEMO delivers products straight from Japan to customers located around the world.
You can choose from International Express Mail Service (EMS), International Air Packett, and International Parcel Post.

◆List of Shipping Methods

1) International Express Mail Service (EMS)

With a robust tracking feature and compensation system in case of any issues, this is the fastest and most reliable international mail service.

• Maximum Weight: 28,500g
• Tracking: 〇 Yes

2) International Air Packet (Airmail)

This is an airmail delivery service that requires no signature and is the only delivery method where packages can be left in a mailbox, locker or package box. Recommended for light weight, small orders.

• Maximum Weight: 1,900g
• Tracking: △ dependent on the country/region

3) International Parcel/AIR (Airmail)

This is a delivery service that offers smooth delivery via airmail and is less expensive than EMS.

• Maximum Weight: 28,500g
• Tracking: △ dependent on the country/region

4) International Parcel/Surface Shipping

Packages are shipped via sea frieght so it can take some time to be delivered but this is the most cost effective option especially for heavy or bulky orders.

• Maximum weight: 28,500g
• Tracking: △ dependent on the country/region

◆International Shipping Fees

Shipping costs are calculated automatically based on weight, size, and destination information in accordance with Japan Post regulations.
After adding an item to your cart, proceed to the shipping method selection screen to check the actual shipping cost.
Depending on the store, the seller may cover the shipping cost, so be sure to check this at checkout.

Ways to Save on Shipping Costs

1. Buy in bulk at one store, as each store charges its own shipping fees.
2. Some shipping methods are more expensive for lightweight items, so you can save money by checking the shipping cost for shipping weight around 1,000g.

◆Notes

• The estimated delivery date listed in your order information is an estimate for standard shipping.
  Delivery may take longer than usual for the following reasons:

  • Air and sea delays
  • Customs procedures
  • Weather and natural disasters
  • Peak seasons and busy periods
  • Misdelivery or miscommunication during transit, etc.

• Depending on the country/region and delivery conditions, International Air Packet packages may be returned to the delivery office if the recipient is not present and may be returned to Japan if not collected on time.

• Regardless of the delivery method, compensation will be provided for non-delivery, loss, or damage to your package. However, please note that International Air Packet packages that are marked as delivered in the tracking information are not eligible for compensation.

*Related page: Compensation Procedure for Damaged Orders