Receiving orders purchased through DOKODEMO is considered a "personal import."
Customers are solely responsible for ensuring compliance with local laws, checking for prohibited/restricted items, and paying any customs duties or taxes required by their respective countries or regions prior to purchase and delivery.
What is Customs?
Customs is a government agency responsible for collecting customs duties and domestic consumption taxes, clearing import and export cargo, cracking down on smuggling, and managing bonded areas.
For detailed customs information for each country/region, please check the following:
▶Links to Customs Information by Country here
What are Customs Duties?
A customs duty is a tax levied by customs on imported goods.
Products purchased on DOKODEMO may be subject to customs duties depending on factors such as the purchase amount, quantity, and product type.
In the event that duties are charged, they must be paid entirely by the customer (the recipient named on the order).
Please note that these charges are NOT included in the shipping fees and are not prepaid at checkout.
They will be billed directly to the customer (the recipient on the order) by customs or the postal service/shipping courier when the shipment passes through local customs or upon delivery.
◆Important Notes
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DOKODEMO will not offer any compensation or refund for any products/orders that are confiscated, returned, or denied import due to a failure to clear customs by the recipient.
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Refunds will not be granted in the event that a package is returned to Japan or disposed of due to the recipient's refusal to pay customs duties or the expiration of the local holding period.
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Because customs procedures and regulations vary by country, DOKODEMO is unable to provide specific details regarding local customs regulations, nor can we conduct any customs clearance procedures on behalf of the recipient. We kindly ask that you contact your local customs office directly for the most accurate information on your order.
*Related page: Regarding Shipping Label (Invoice) Descriptions