Regarding Refunds After Cancellation
If the customer cancels their order themselves, or if the seller cancels an order, DOKODEMO will automatically process the refund back to the customer's original payment method.
The timing of the refund deposit may vary depending on the payment method used.
■ Credit Card Payment
- The timing of the deposit to your account varies according to the regulations of each credit card company or bank.
- For specific timing details, please contact the financial institution that issued your card or the bank you use.
■ PayPal Payment
- Deposits to your account are typically processed within approximately 30 days, depending on the rules of each credit card company or bank.
- For specific timing details, please contact the financial institution that issued your card or the bank you use.
- If payment was made from your PayPal balance, the refund amount will be returned to your PayPal account within 24 hours.
■ AFTEE Payment
- After an order is canceled, the refund process will be automatically completed by DOKODEMO within 24 hours.
If you have any concerns, please contact customer support.