Restrictions

Please note that compensation is not applicable in some cases.

Compensation is not applicable in the following cases:

• More than 8 days have passed from delivery

• There is no problem with the item received (the item is delivered as described)

• There is no problem with the item received, but you are unsatisfied with the product

• You are unable to provide detailed information pertinent to the compensation

• In the event of a natural disaster, abnormal weather, planned power outage or other unavoidable circumstances

• You return an item without prior notice

• The order is returned for any of the following personal reasons:

  • Item exceeded the holding period at the post office
  • Item was refused by the recipient
  • Address unknown
  • Failure to pay customs fees