Payment Error

If there is an error during the payment process and you do not see the order completion screen, your order was not successfully received.
Please wait a while and try again.

■If the problem persists

If the same error is displayed repeatedly, please try the following:

• Try using a different browser
  There may be a problem with your current browser or the cache may be affecting it, so please try again on a different browser.

• Try using a different payment method or card
  Your card may be subject to usage restrictions or may not support international payments. Please try using a different card or payment method such as Paypal.

• Try again after some time has passed
  This may be due to concentrated access or a temporary communication error. Please wait a while and try again.

• Review your 3D Secure (identity authentication service) settings
  Payments may be rejected if 3D Secure is not registered with your card company or the settings are incorrect. Please check the settings on the website of your card company.
  *Related page: About 3D Secure (identity authentication service)

If the problem persists after trying all of the above:

We apologize for the inconvenience, but please contact Customer Support with a screenshot and the error message that you see.