Non-Accepted Delivery Locations

DOKODEMO does not ship to addresses located within Japan. All orders must be shipped internationally.
Before placing an order, please make sure that the shipping address is a valid address outside of Japan.

In addition, to ensure that your order is delivered to you, there are some destinations that DOKODEMO does not deliver to.

The following destinations are NOT accepted delivery locations:

• Post office P.O. Boxes
• Convenience stores (including lockers for receiving packages)
• Outdoor parcel lockers (e.g. lockers locations in public outdoor areas, etc.)
• Locations with incomplete addresses or names (e.g. missing room number or building name)
• Some U.S. military bases (APO, FPO, DPO) *If using Express Mail Service (EMS), please use a shipping method other than EMS.
  *Please note that International e-Packet Light shipments may be delivered to unattended locations, such as parcel lockers or P.O. boxes, where recipient presence at the time of delivery is not required.

◆Notes

• If there is an incomplete delivery address, the package may be lost, returned, or destroyed. In such cases, we are unable to offer compensation due to any issues related to the shipping address. Please make sure to check the shipping address carefully before placing your order.

• International shipping may experience unexpected delays at anytime depending on a range of factors. Please be especially careful when registering a shipping address for a location where you will only be staying for a short period of time.

• Please note that the delivery address cannot be changed after an order has been placed.

If you would like to check or change your shipping address, please check your My Page or refer to the User Guide: Confirm or Change Shipping Address