The shipping status has not updated.
The frequency of shipping status updates varies depending on the chosen shipping method. Please note the following based on the method you select:
-
For Air Mail:
If the tracking information has not been updated for over a week, please contact our customer support. -
For Sea Mail:
Ocean transport takes longer than air mail. Please understand that tracking information is often not updated until the item reaches the destination country or region. -
For some destination countries or regions, or depending on the shipping method you choose, tracking services may not be available. Please check at the time of your order whether shipping information is accessible.
※Related page: DOKODEMO's International Shipping and Fees
We apologize for any inconvenience, but delays in shipping or delivery may occur due to factors such as product availability, weather, customs procedures, local postal congestion, and the social conditions in the destination country or region.
We kindly ask for your understanding.
If the situation is concerning or if you have any questions, please contact our customer support.