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자주 검색되는 단어
주문
배송
상품
파손
우송료
쿠폰
포인트
세관
보상
통관
자주 묻는 질문(FAQ)
회원 서비스에 대해
- Why can't I register for an account?
- Why can't I log in?
- Why can't I verify my email address?
- 어떤 지불 방법이 있습니까?
- Why does my credit card need 3D Secure?
- How do I delete my account?
- How do I change the Country / Language / Currency settings?
- How do I unsubscribe to the email newsletters?
- How do I delete an item from my shopping cart?
- I didn't receive an email from DOKODEMO.
상품 정보에 대해서
- What is the Product Expiration Date?
- Can I use Japanese appliances & electrical products in my own country?
- Do electrical appliances/products purchased from DOKODEMO include repair warranties?
- 도코데모의 상품은 진짜입니까?
- Can I check where a product is made or manufactured?
- How can I find out when a product will be back in stock?
- 상품 가격에는 일본의 소비세가 포함되어 있습니까?
- Why is the product description on the website so hard to understand and it doesn't makes sense?
- Why is the product weight on the website and the product weight shown on the package different?
- What Does [Shop Name] Mean?
제1류 의약품의 구입에 대해서
결제에 대해
- There was an error during the payment process.
- How and when do I pay through AFTEE?
- I have not received a payment notification from AFTEE. What should I do?
- The payment deadline for AFTEE has expired. Can I still pay and how?
- What should I do if my AFTEE Payment failed?
- I used DOKODEMO Points to pay for the order but why it is not shown on the AFTEE payment screen?
- I have already paid but why is the order not shown in my order history?
- An error appeared when I tried to process the payment. Why?
- The payment failed but why was I still charged by my credit card company?
- Is it possible to change the payment method after placing an order?
- The order was cancelled but when will I receive the refund?
- I forgot to use my DOKODEMO Points when I placed my order. Can I still use them for my order?
- I added products to my shopping cart but why can't I confirm or pay for the order?
- I didn't receive an order confirmation email.
- I was charged a different amount than the total shown during checkout.
도코데모 포인트 쿠폰 정보
- Do DOKODEMO Points expire? How long are they valid for?
- When are the Points awarded or credited to my account?
- Is it possible to extend the expiry date of my Points?
- If I used Points to pay for an order and the order is cancelled, what happens to my Points?
- Is it possible to combine the Points from all my accounts or transfer Points between accounts?
- Can I use the same coupon again if my first order was cancelled?
- Is it possible to check my Points & Coupon usage history?
배송 정보
- The shipping status has not updated.
- When will my order be dispatched or shipped?
- When will I receive my order?
- 배송 방법을 지정할 수 있습니까?
- 편의점 수령은 가능합니까?
- Is it possible to specify the delivery date and time?
- The tracking information shows my order has been delivered but I haven't received anything.
- My order was shipped but I am not able to receive the package at the shipping address I provided.
- The order has not been dispatched.
- The order has been shipped but has not been delivered.
- I'd like to have orders from different shops shipped all together.
기타
- Can an order that I cancelled be undone?
- Why was my order cancelled?
- Is it possible to declare a lower amount on the shipping invoice?
- Do you offer a proxy shipping service or buying service?
- I would like to order a large quantity, can you provide a discount?
- I want to contact custuomer support by phone, do you have a telephone number?