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Shipment
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Compensation
Product
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Delivery
Payment
Order
Account
DOKODEMO Points
FAQ
Membership/Account
- Why can't I register for an account?
- Why can't I log in?
- Why can't I verify my email address?
- What payment methods do you accept?
- Why does my credit card need 3D Secure?
- How do I delete my account?
- How do I change the Country / Language / Currency settings?
- How do I unsubscribe to the email newsletters?
- How do I delete an item from my shopping cart?
- I didn't receive an email from DOKODEMO.
Products
- What is the Product Expiration Date?
- Can I use Japanese appliances & electrical products in my own country?
- Do electrical appliances/products purchased from DOKODEMO include repair warranties?
- Are the products sold on DOKODEMO genuine and not counter-feit products?
- Can I check where a product is made or manufactured?
- How can I find out when a product will be back in stock?
- Does the product price include Japanese VAT or consumption tax?
- Why is the product description on the website so hard to understand and it doesn't makes sense?
- Why is the product weight on the website and the product weight shown on the package different?
- What Does [Shop Name] Mean?
Payments
- There was an error during the payment process.
- How and when do I pay through AFTEE?
- I have not received a payment notification from AFTEE. What should I do?
- The payment deadline for AFTEE has expired. Can I still pay and how?
- What should I do if my AFTEE Payment failed?
- I used DOKODEMO Points to pay for the order but why it is not shown on the AFTEE payment screen?
- I have already paid but why is the order not shown in my order history?
- An error appeared when I tried to process the payment. Why?
- The payment failed but why was I still charged by my credit card company?
- Is it possible to change the payment method after placing an order?
- The order was cancelled but when will I receive the refund?
- I forgot to use my DOKODEMO Points when I placed my order. Can I still use them for my order?
- I added products to my shopping cart but why can't I confirm or pay for the order?
- I didn't receive an order confirmation email.
- I was charged a different amount than the total shown during checkout.
DOKODEMO Points & Coupons
- Do DOKODEMO Points expire? How long are they valid for?
- When are the Points awarded or credited to my account?
- Is it possible to extend the expiry date of my Points?
- If I used Points to pay for an order and the order is cancelled, what happens to my Points?
- Is it possible to combine the Points from all my accounts or transfer Points between accounts?
- Can I use the same coupon again if my first order was cancelled?
- Is it possible to check my Points & Coupon usage history?
Shipping
- The shipping status has not updated.
- When will my order be dispatched or shipped?
- When will I receive my order?
- Can my order be delivered to a convenience store for collection?
- Is it possible to specify the delivery date and time?
- The tracking information shows my order has been delivered but I haven't received anything.
- My order was shipped but I am not able to receive the package at the shipping address I provided.
- The order has not been dispatched.
- The order has been shipped but has not been delivered.
- I'd like to have orders from different shops shipped all together.
Customer Service
Other FAQs
- Can an order that I cancelled be undone?
- Why was my order cancelled?
- Is it possible to declare a lower amount on the shipping invoice?
- Do you offer a proxy shipping service or buying service?
- I would like to order a large quantity, can you provide a discount?
- I want to contact custuomer support by phone, do you have a telephone number?