Thank you for continued support of DOKODEMO.
In line with Japan Post's announcement, the shipping option "Small Package / AIR" will be discontinued from the following date:
Final Order Acceptance Date: Sunday, November 30, 2025
After the "Small Package / AIR" delivery service ends, we will continue to provide the following 4 delivery methods.
Available Delivery Methods
1) International Express Mail Service (EMS)
This is the fastest and most reliable international mail service, with tracking features and a comprehensive compensation system in case of any issues.
2) International ePacket Light
This is an airmail service that allows delivery via mailbox drop-off without requiring a signature. This is the ONLY shipping method we provide that does not require a signature or the recipient to be present upon delivery.
3) International Parcel/Air (Airmail)
The second fastest delivery method after EMS, as it is sent by air.
4) International Parcel/Surface Mail (Sea Freight)
This method ships by sea, resulting in lower shipping costs.
[Notes]
Please note that in some countries and regions, there may be restrictions on the available shipping methods we provide.
For most shipping methods**, we will provide compensation for non-delivery, loss, or damage to your package.
**Please note that with International ePacket Light, loss of packages that are marked as delivered in the tracking information are not covered by compensation.
We will continue to strive to provide our customers with a safe and reliable service.
Thank you for your understanding.
DOKODEMO Customer Support