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, 2020  shop holiday
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About Us

Notation based on the Specified Commercial Transaction Act

Name of Seller
SOU Co;Ltd.
Name of Person in Charge
SOU Co;Ltd.
Address of Seller
108-0075
1-2-70 ShinagawaSeasonTerrace 28FKonan Minato-ku
Phone Number
03-4580-9983
Handled Products
https://www.ai-sou.co.jp/
Sale Price
Please refer to each product's page.
Fees other than Product Cost
Shipping fees, Settlement fees, Tariffs dependent upon regulations of the country of importation.
For products which are sent using Combined Shipping, an additional handling fee will be applied.
Sale Volume
Some Products may be volume limited.
If a product you have ordered is currently out of stock, the manufacturer is out of stock, or there is a recall, we will contact you via telephone or e-mail with details.
Canceling
After you have received your confirmation email and we have completed the order confirmation process, you cannot cancel your order.
You can view the status of your order from your My Page.
Delivery Time
Excluding Weekends and holidays (national holidays, end of year holidays, Obon holidays,) we will ship your products within 2 business days.
To see which days are holidays, please view our business calendar.
Payment Methods
Alipay, Credit Card or PayPal or AFTEE Payment.
Payment Period
We conform to Alipay and each credit card company’s payment periods.
Return Period and Conditions
• All sales are final, we do not accept any cancellations.
Return Shipping Fee
For an exchange on a defective product, or if an incorrect item has been sent, we will cover the shipping costs.
In any other circumstance the customer is responsible for the shipping fee.
Defective Products
• As sales items are used or pre-owned and are sold as is. No request for exchanges will be honored.
• Our company may accept a request for return of a product only in the following case; if a customer notices a hidden defect of a purchased item and contacts customer support within three weeks from the date of purchase.
[1] Regarding Product Information
• Our company, will display the product information in accordance with local laws and regulations.
• We will not accept any requests for returns of a purchased item based on the product information of said item.
• Product information such product names and the like are created in accordance with our company regulations and do not constitute an assurance of authenticity.
[2] Other
• Our company reserves the right to cancel purchases in accordance with local laws and regulations.